Faulty Whirlpool Washing Machines
Complaint Sent by Cribber RAJU
This is regarding my purchase of fully automatic washing machine H65. In whirlpool records my name is Jay Raju (one of the compliant nos In0507003514). They first took 10 days to send demo person and when he opened its found that they sent me the damaged piece.They took another 10 days to replace. Then 3 days for demo person to install and did not give demo as there was no power at that time. Later he came next day on my call and found that its again damaged piece. Its not selecting right water level and control panel is bad. Now i asked for exchange again but he said he is not sure but will replace the panel. Its already 7 days but no response.
I complained thrice or more and they say they received only one complaint and they will send engineer. They say that they have checked it before delivering and its new piece but i think that they sent some used piece which they exchanged with some other customer. Or another damaged piece which was badly repaired and was delivered as new.When i complain they say the manager is in meeting or is busy and when i shout they say they cant do anything and it takes time to attend people.
They say they are not bothered even if i go to consumer court as that takes lot of time. Hence i request readers to be careful before buying whirlpool products.
TO CONTACT MR. JAY RAJU, PLEASE USE THE COMMENT FORM BELOW.
If you need to cribb about something send me a email.
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hi,
look out for the consumer problems in
http://cribb.in/faulty-whirlpool-washing-machines.htm/#comment
bye
HiRaju
Has this helped. Did u receive a new machine.
James
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Sir,
It is a matter of sorrow that after several times complain through e-mail in your website/e-mail ID, I have not got any reply from your end. Basically this type of harassment was not happened in my life previously. Again I am strongly complain against your authorized service center M/s – Zen Service of BF-4, Rajarhat Road, Baguihati, Kolkata-700059, Near Arati Cinema, Ph. No. 033 – 3294-3423/2570-6221. His conduct/behavior with the customer and as well as workmanship is very bad.
Again I am telling you that please replace the refrigerator by a new one. Because I don’t want any repair further again. Otherwise I will force to purchase another refrigerator. I hope after viewing all the facts you will sure replace my refrigerator.
Again I am furnishing my details for your reference. I strongly complain against your service after selling a product. Hope that after viewing all the facts you will take necessary action immediately and replace the same with a new one, so that I can relief from this problem forever & my family peace which was disturbed for the same may return and fulfill with happiness as was in past.
I would like to draw your kind attention that I am Sri Sanjib Kumar Deb, a govt. officer of Sports & Youth Services Department, Govt. of W.B. (Ph. No. 033-65112273 Res. & M. No. 9330897020) have purchased a refrigerator (250 ltr, Mastermind Elite, C/N No. CTV/2568/07, Sl. No. INAO72709554) from Capital Electronics (V.I.P.), (Unit of Anand & Co. Electronics Pvt. Ltd.) of P-161, V.I.P. Road, Sch. VIIIM, Kolkata-700054, Ph. No. 033-2355-8529/7098/5534-9579 on 28.07.2007.
In this connection I want to state that, last few months on & from January,2008 I am facing such a problem by this fridge/refrigerator which was not happen in my life previously and at the same time my family peace is also disturbed by the same. I have reported all the facts/problems minimum (10-15) times to Capital Electronics as well as local authorized service center named Zen Service of BF-4, Rajarhat Road, Baguihati, Kolkata-700059, Near Arati Cinema, Ph. No. 033 – 3294-3423/2570-6221 and they also visited my house minimum 10 times and after repair of each time they have told that “Sir it will not create any problem in future, if again it will happen we will replace the same with a new one”. But , unfortunately, I am facing the problems till now and getting no service for your branded production refrigerator. I have told minimum 100 times to Capital Electronics as well as local authorized service center that please replace the same, but I am fully hopeless regarding your service after sale of any product. In this modern generation no family can live without a refrigerator, whereas my family is living without refrigerator during a long period (more than six months). I am very much anxious and at the same time helpless also regarding the same matter.
Under the circumstances you are requested to take necessary steps so that I may escape from that problem forever and if possible please replace the same fridge by a new one. Treat this case as an extremely urgent.
Hope to receive your help & co-operation against your service which will also carry the good-will of company.
Thanking you,
Yours faithfully,
SANJIB KUMAR DEB
Sub-Asstt. Engineer (Electrical)
Sports & Youth Services Deptt. (Sports Wing)
Govt. of West Bengal
I have a Whirlpool He washing machine and have it repair sever times. It sitll isn’t working correctly and leaving my laundry with a horrible stinch. I also have problems with the front door lock sticking problems. The mother board has also been a problem also.
When I have called for service the company gave excuses for how long it would take them come out to check out the problem, how long it would take to get the part and how long it would take to get it put back together.
When the service man came to the house to replace the new lock in the in the door an to replace the mother board: he said he would be back in two weeks to replace the parts because he needed help to replace the parts as he had only done it once before. I told him he was already there and he was to fix the problem, so I called the company that care of my warranty and then called the company he worked for. He did get the job completed, even though it took him passed quitting. If he would have just did the job to begin with, it wouldn’t have taking him into quitting time to get it done.