Indian Railways Website
And Now…Ladies & Gentlemen, the “WORST WEBSITE AWARD” goes to…..!! yes.. Indian railways … (background sound clap..clap..clap)
Today, one of my friends called me up, he wated to know the train inquiry phone number… naturally i told him dial 131.. maybe even 1330.. then he said “nahi yaar, my MTNL phone is not working and i need a number which i can dial via cell phone”. I had no answer to this, i don’t think the Indian railways have such a number and even if they do then i am sure it only know to a few select VVIP’s who don’t travel via the train in the first place. 😉
So i took upon this challenge to find the numbers myself. I wanted to prove that the Indian Railways is no joke, after all it’s one of the world largest rail networks.
I typed “Indian railways” on Google and click on the very first website on the search results, which was www.indianrail.gov.in
I searched around for 15 min but could not find the contact numbers… not even the 131 numbers.. there is nothing like a “Contact Us” button on the first page. Just so you know the gravity of the situation, a normal internet user gives only 5 sec to a website before he/she pushes the back button if they do not find what they are looking for. 5 sec???? I gave them 15 min… thats like a zillion times more than 5 sec.
If you want to know which company designed the website.. it’s CHRIS “Centre for Railways Information System”, which is an organization under Ministry of Railways… no wonder their website is just as bad a the Indian Railways.
Maybe Juxtconsult should do a website usability report on Indian Railways website rather than doing meaningless studies on websites like simplymarry.com
If you or anyone you know, happens to have the secret phone inquiry numbers, i urge you in all good faith to write the numbers in the comment box below so that we can all benefit from it.