Airtel Broadband Customer Care

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This entry was posted on Wednesday, February 21st, 2007 at 6:49 am and is filed under Cribbin, Customer Care, Internet, Video. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.

36 Responses to “Airtel Broadband Customer Care”

  1. [...] Watch this video i made when i was calling Airtel to report a internet problem, on a separate issue a few weeks back Share and Enjoy: These icons link to social bookmarking sites where readers can share and discover new web pages. [...]

  2. Dear Sir/Madam,
    This is Christopher,Prop for G.L ENTERPRISES(AIRTEL MOBILE PCO DISTRIBUTOR),Tuticorin.Some months before,I needed the broadband connection for my Business development,so i have selected your network instead of bsnl broadband,but now i turned my opinion into bsnl,because of your cheating upon me.

    I applied for the Airtel Broadband for PLAN 555 in December and i got your service in no:04614550084 after some days.Then first three months i got the minimum billing of Rs.624/- . Then in the fourth month i have used the net as i used in the previous months,but the amount has been increased to Rs.724/-.But in the next(fifth) month,they billed me Rs.1700/- for the normal usage itself.Really i didnt expect this much amount as the bill.Then i asked the local Franchisee about this improper billing.They didnt respond me well.So i decided to not to pay the fifth month bill.But i got the sixth month bill as Rs.698/-.Then i didnt pay that bill also.Then they frequently called me and asked me to pay the two months bill.

    After some days the Airtel Representative came to my office and told me that We will waver(reduce) your bill upto Rs.1700 instead of Rs.2398(1700+698),We will put you in the PLAN 799 and they told me to pay the bill and We will release the OG within two days .Then i payed the amount Rs.1700 through the AXIS BANK Cheque with no.089801 dated on 15.07.2008.The amount has been credited in your account.But they didnt release the OG as they said, till now.Then I called to your office everyday and asked about the OG release.But they post-ponded the date and insulted me.So i got very angry after these incidents from your service.Then i decided to collapse your network as much i can.

    [Note:I have recommended some new lines to your network and i got that commission DD from you for those recommended lines.But I have already converted some lines and now i am converting AIRTEL POST-PAID PCO into AIRTEL MOBILE PCO PRE-PAID.This will be continue till i will get my line back.]

    Now I lost my patience with your services.So i want you to take immediate action on this complaint and give my line back as soon as possible.If i didnt get back my line after this complaint,i will take legal action against you.

    You are advertising Your network as No.1 Broadband Service,But i experienced that Airtel Service is the Very Worst Service that i have ever seen.

  3. I applied for the Airtel Broadband for Unlimited750 plan in June and for the past two months my internet is not working and when i gave my id and password in yahoo as well as gmail it is not opening and immediately my modem will get restarted several times immediately i gave complaint to customer care but they said problem is in your computer because virus has been infected so i called some hardware engineer to reinstall my computer and they charged Rs.2000 for me and then also my internet is not working and my landline is not working and the modem is always restarting and internet is not working properly and then i have complaint to customer care and then they came on the next day and they rectified the problem in the afternoon and then on the same day in the evening i started to check but the internet is not working properly but landline and i called the customer care they said that the link is not working properly and said some tips internet got worked and on the next day itself landline has not worked and the modem is again restarting now and the internet is not working properly till now.

  4. Dear sir/madam,
    i have registered for Airtel Broadband combo plan.they collected the money from my father and assured that they will give the connection in three days..but many days have been passed away…when i try to contact them,they
    didnt attend the call and if they attend ,they are not responding well..i am very much disappointed.i have tried to contact your head office at bypass road,madurai,tamil nadu.They are not behaving in a responsible manner.
    registration name:k.selva kumar
    registration date:16.1.2009
    address: 4/906 annai nagar,anna nagar, madurai-20,tamil nadu.

  5. SRIMONTA BORA on April 1st, 2009 at 2:07 pm

    Complaint on Airtel Broadband.

    Myself bought a modem of Rs.2999.00 at Jorhat before 45 days and also get a connection from Airtel No.89915600000001655445. But I am unhappy in your service due to I can’t open any html page todate and it is a useless things in present situation. I have repeated complained at the Jorhat office they replied me they can’t do anything on it and unable to refund the amount. I need the refund of money which I paid as cost of the modem which I will return them at the time of refund.

  6. Myself really unhappy with airtel broadband connection it is really giving so much headache to me. No proper person is responsible when ever i call some executive answers and tells madam your problem will be solved but the remains like that. I thought it a waste to ta;k to them. I need a concerned person to the matter and solve the problem

  7. I cancelled my Airtel Combo plan (Landline+Broadband), A/c#13099554; Ph-01140536440 and returned my modem (Ref#602692)on 24/02/09 as per conversation with Ruchika Reqst#66572792. Also I’ve paid all my o/s bills, still I’m getting bills from Airtel? How come the account is still active and the bill is generated? This is really a pathetic situation. For your reference please go through the mail given below:-

    From: care.ncr@Airtel.in [care.ncr@Airtel.in] On Behalf Of Care_NCR/CC/NCR/BB&TS/Infotel/BTVL@bharti.com [Care_NCR/CC/NCR/BB&TS/Infotel/BTVL@bharti.com]
    Sent: Thursday, March 26, 2009 5:02 PM
    To: Somit Guha
    Subject: Re: Airtel Landline A/c# 13099554; Tel#-011-40536440

    Dear Mr. Guha,

    Thank you for writing to Airtel Telemedia Services.

    We would like to confirm that we have received your payment of Rs. 562/-
    against Airtel connection 01140536440. Current outstanding against your
    account is NIL.

    Further, for ease of accessing your Fixedline Bills and Making Payments we
    have launched following services:

    • SMS MCHEK to 121 or 543219 from your Airtel Mobile and register your
    Debit / Credit card for Fixedline Payments through Mobile

    • Subscribe to ECS/SI facility for uninterrupted services and avail
    discount of 2% upto Rs 250/- on your fixedline bill.

    • Visit at “www.airtel.in” and Register your fixedline details under
    “My Account” for Online Bill View and Making Payments

    In case you require any further assistance, please

    ? Call us at 121 from Airtel Fixedline or Dial 011 44444121 from other
    numbers
    ? E-mail us at care.ncr@airtel.in
    ? Fax us at 011 41613579

    Note: Please mention your Airtel Fixed-line number along with STD Code,
    e.g. 0114XXXXXX in the subject of the email whenever you write to us for a
    quicker response. Do not include any space or special character between the
    digits.

    Warm Regards,
    Shoaib
    Customer Care

    Please clarify and take immediate action.

    Regards,
    Somit

  8. Victor Pushparaj on May 31st, 2009 at 12:34 pm

    I booked a Airtell connection one month befor and paied the initial payment… but till today Airtel has not given the connection and their customer care doesn’t have curtecy to call me and inform about the delay. I have never experienced such a irresponsible company airtel would be.

    Please don’t book any more connectins with them their customer care is very very poor and they don’t respond to the customers most of the times they keep changing their mobile numbers.

  9. We applied two internet connections on 28th May, 2009 and the same were installed and commissioned on 30th May, 2009. We found their services quite efficient.We will recommend all my friends that Airtell Services is efficient and better than many.

  10. Dear Sir/Madam

    Sub: Complaint on Airtel Broadband.
    We are having the Airtel braodband connection at vellore .
    Number is l0146 – 4204545. Its sin the Name of Dr.Agarwal’s Eye Hospital ltd.
    Dr.Agarwal’s Eye Hospital Ltd
    No:19/1 Officers Line
    Vellore – 632001

    For the past one week internet is not working, Total Line is dead.
    We have tried with Vellore Airtel office. They are not Giving any support.We are facing lots of problem with this.

    For your kind information.We are having the airtel boradband in more than ten branches.Kindly do the needfull.

    With Regards
    Punitha.K
    Senior Executive – IT Admin
    Dr,Agarwal’s Eye Hospital Ltd
    044- 42997742

  11. Sada Shiva Prasad on June 10th, 2009 at 12:53 pm

    Dear Airtel CC executive,

    Your executive by name Raju (mobile No.9000539176) who took the necessary documents for Airtel Broadband connection, kept on giving me false promises that the connection will be given in 1 day. But, even after 4 days, I was not given connection. He also doesn’t respond to my phone call. Despite of explaining my need of urgency, he continues to ignore customer’s needs. I tried him calling almost 50 times in these 4 days, but no response from him. Kindly see through that I get the connection immediately. Otherwise, it will create a bad impression on Airtel services not only in our Apartment, but also in that whole area.

    Thank you,
    Shanta Lakeview Apartments,
    Near Manasarovar Heights,
    Manovikas nagar,
    Secunderabad – 500 009.

  12. Your executive by name Omparkash (mobile No.09871432848) who took the necessary documents and Chq of Rs.1500 (Cleared from A/c)for Airtel Broadband connection, kept on giving me false promises that the connection will be given in 1-2 day. But, even after 22 days, I was not given connection. He also doesn’t respond to my phone call. Despite of explaining my need of urgency, he continues to ignore customer’s needs. I tried him calling almost 150 times in these 22 days, but no response from him.We have already two connections in my office. Kindly look into this so that I get the connection immediately. Otherwise, it will create a bad impression on Airtel services.

  13. I had applied airtel Broadband connection on 23.06.2009 by 7.30 by paying cheque my SEF No. CH 872907 my name is G.Bhaskaran my mobile is 9840697444. I thaught that the person is from airtel directly after wards only when i enquired that he is DSA – Rock Solutions – RS0001. their land line phone no. is 43314085. When we tried they asked the following question whenever you are trying the phone no.
    1. What is your name and your address?
    2. When you applied and what SEF no.?
    3. Then they will tell they want to check the status they need 5 minutes and they will tell you that they will call me…. but they will like “Stone put on the Well”.
    4. Their will be no response from them “Award has to be given to them as “good customer service” then only Airtel will grow from such a mass good services rendered by them.
    5. Whenever we trying the phone to them they cut the phone or they put the phone is as busy.

  14. sub – refund of airtel broadband amount of 500rs
    sir/maam,
    ref app no. ch863477 name – sheetal r [date-18-5-09]
    I have complained several times as per details below regarding refund of my 500rs paid by cheque no 130539 drawn on punjab national bank chennai for getting a broadband connection in my wife s name [sheetal r ]. one highly irresponsible person mr jai whose mobile no is 9789978437collected the cheque from my residence.i had given the cheque on 18/5/09 he promised me the connection within a week, he failed to do so . I asked for refund but he is not responding.I complained over the phone as follows
    complain nos date persons name
    1. 26375988 10/6/09 ravi
    2. 20737522
    3. 20488870 3/6/09 sumitra
    After which i wrote a mail to nodal.southabts.airtel.in to the nodal officier who promised me to do the needful in 15 working days from 24/6/09 but no response .should i go to consumer court to get back my refund? are u going to add interest to my refund ?I do not understand why such a big company bharti airtel is harrassing people to get back the refund .kindly do the needfull at your earliest
    yours truly

  15. I am really frustrated because of airtel ,,there are bunch of big frauds and cheats in the airtel…One represenatative collected the cash of Rs1000 from me,promising the broadband connection and after he never turned up…When I tried calling him ,he will bluff that he has arranged for the launch of broadband connection .when I called cust care ,they said they dont give service to that area ,so I asked for the refund of my money,Even for that they dont respond.God only knows when they will refund my money…

    BUT NEVER TRUST AIRTEL FOR GOD’S SAKE

  16. chander bhushan on July 21st, 2009 at 9:22 pm

    On Saturday the 11th of July 09 one executive Mr. Srinivas executive came to my place at DDA Flats Munirka New Delhi as I needed broadband connection urgetntly because my son who is in Chandigarh in Infosys come and he needs the net. This I had told the executive he promised that the broadband will be installed positively by 14th of July 09. Today is 18th of July 09 nobody has informed me as to what the problem is why broadband is not installed I had called your customer care No. and had talked to Mr. Shohbhit at Okhla no. and he told that it will be installed soon. Than I took Mr. Jatin on 41614777 at nodal office he said broadband will be installed soon. He will revert back to me and give a feedback than I called Mr. Bharat in Okhla office 44441111 and lastly I talked to Mr Deepak Kumar on 9818700687 he also promised to do the needful. Till date I have to receive a feedback from Airtel. Sucah a horrible, worst, garbage and rotten service from Airtel. If such big bosses cannot tell or detect the problem than only god can save Airtel not a human being. Such a horrible service I have not seen from any service provider even not from the LCO, MTNL or BSNL. May god help Airtel . Chander Bhushan Mob: 9871970301

  17. i have asked for a location transfer of 2.8 km within the prime central district of hyderabad. i am waiting for two weeks to get a connection at my new address. God will surely help those who do the right thing at the right time.

  18. Nice video. I was trying to access gmail today but i was not able to. That led me to find your video on google. Airtel needs to learn a lot. Good Video..hope the airtel guys learn something from this video..U have caught them with their pants down…

  19. Dear Sir,

    I am using your airtel broadband 799 Ploan. Last month I recd a bill for Rs.4000/- and odd in which usage of broadband was amounting to 2670/-. When I went through the details of broadband usage, out of 10 days 6 days it had indicated that I had used my broadband services for 45000 seconds one day and 35000 second and 54000 seconds and so on. The story is when my computer went out of order I informed your people that I do not require the broadband services and they advised me to go for Rs.250 plan so that once my computer is rectified, I can go back to 799 plan without any hindrance. But they did not inform me in case my computer is rectified and if I start using it I may have to pay very high charges. However, even when I was under 799 plan never I have used for so many seconds what had been indicated in your bill. I made several complaints but it was only waste of time. Ultimately I paid the bill and the reconnection has not been restored just because there is one more bill after this for Rs.1208/- which was due on 26/09/09. I paid that also about a week back. Still my phone has not been connected and I am living in the same premises – God only known when I will get my connection. The response for reconnection is only a story. Pl. advise me should I be with you or I can look for some other agency?

  20. Now in Ghaziabad Reliance Broadband is avaliable in Rs.649 + 150 calls,unlimited with 300 kbps. However i am paying to airtel Rs.799 with no free calls.

    Should i switch to Reliance or Airtel is revising their Terif.

  21. Airtel Broadband connection

    I had called airtel broadband customer care and requested for a broadband

    connection in the flat to which i am shifting in Bellandur – Req No. TBLR 0035236.
    An executive called Shankar called me and informed me of the required docs. Right

    from here our problems started with them. He said he would call me and come and

    inspect the house and confirm if they can give connection and collect docs. But he

    never would call. On repeated calling he inspected the house on 26th Sept and

    confirmed that they can give connection. On 26th Sept he came and collected the

    docs from me for the connection. I would call him everyday atleast 10 times for

    update and he always would promise “It will be done today or tommorow i will call

    back and inform” but no call from him. I escalated the matter to his boss Om

    Karish, but even he turned out to be equally irresponsible and same thing repeats

    promise callbacks but no calls and no connection.

    On 3rd Oct I was pretty irated and when my husband called him he says they cant

    give us a connection as the distribution point is overloaded. I asked him to

    return my Rs2397/- so that I can get the connection from someone else and also

    informed him that though he cant give me the connection i will escalate this

    matter to higher authorities and even in papers. He then replies that he will try

    again and get back to us by tuesday (6th OCt). I got no update from him. I called

    Customer care and raised a complaint against Shankar and Om Karish. Complaint

    number – 25103894. Also the customer care exec informed me that the connection was

    sactioned to me on 30 sept itself and the request which i had raised was also

    closed. Hence I should have had got the connection on 30th sept itself or max on

    1st Oct. I got a message on my ohone that someone will get back to me by 7th oct

    regarding this. No one from cust care got back, instead Om Karish got back to us

    and tells us i will come and give the connection on Saturday( Oct). My husband

    asked why so long and he just replies “It is like that only. I cant give you

    before that”.

    I feels like we are dealing with some govt office. We had a BSNL connection in our

    old house. We opted Airtel because BSNL will take more time to give connectiona dn

    I was in a urgency. I work from home and Internet is the first thing i reuire

    before shifting. Now because of all these I cant even shift to the new house and I

    have to pay rent in bith places. I have incurred a loss of Rs15000/-. I am

    repeatedly calling Airtel customer care but no one calls back. Only promises that

    i will get connection today or tommorow.

  22. praveen agarwal on November 3rd, 2009 at 12:32 pm

    I booked a Airtel connection on 02/09/2009 and paied the 1000/-(one thousend rupee) by cheque. my form no.1764499 but till today Airtel has not given the connection and their customer care doesn’t have curtecy to call me and inform about the delay. I have given a request pls return my payment my request no. 25327690.but till today airtel has not given my payment .I have naver experienced such a irresponsible company airtel would be.

    Please return my payment. their customer care is very very poor and they don’t respond to the customers .

  23. i will pay a new connection amount past 3 months
    but no connection will give…i will call ur area sales manager MUTHU Madurai zone he is not response to my call..pls take a action

  24. I think Airtel people are getting mad due to their increasing sales. Two months ago I had requested for transferring of my Broadband connection to a nearby area because I was shifted. I had checked it on airtel’s website and it was covered area however my connection was never tyransferred with excuse that it is not possible in my area.
    Next thing I came to know that my landlord had already got a airtel’s connection. Again I requested for transfer but this time i received that some server is choke.
    After some time I raised a new connection request and thorugh sales officer it was confirmed that new connection is possible now. To make it sure I had called customer Care but I think they are Dummies set by airtel to make a fool out of us. After continuously calling for 3 days and even having a talk with their incharge to check if it is technically feasible now I got same replay ” I will get a caal from their technical team within 24-48 Hours” God Knows which clock they are using???
    Sales guy confirms the technical feasibility and after 5-6 days I got a call from airtel people that it is not technically feasible.
    A users wont be able to escalate the issue to any senior person in Airtel because nobody’s contact info is available.
    I believe extra success had made them think that they are the sole kings of market but they should learn that they were only preferred due to low customer satisfaction from BSNL/MTNL. Good Luck Airtel guys you are on same path that BSNL/MTNL were a few years ago.
    “At last I will only say that Too Much Success is hard to Digest OR Top management had got some other priority tasks”

    With Great Many Regards
    Puneet

  25. PURSHOTTAM GUPTA on November 17th, 2009 at 8:40 am

    this is to inform who may take necessary action that mr abhijit roy

    sr sales officer airtel tele services mobile no 09831099054 kolkata took money from me recept no 919607 dated 09th nov 2009 for installing
    airtel broadband timed period within four working days but nothing has
    been done till date . only causes are being shown. kindly intall the
    connection otherwise refund my money with interest .
    with regards
    purshottam gupta

  26. I have applied for a broadband connection on Nov 8th and i gave the amt 2397RS (I Keep my Chain to Pawn Broker for this money)and he have been told that connection will be given on 10 th November. But it did not happen . The person who booked the connection is Mohammed Umar and his no is 9003081313.My application no is SEFno CH 950482
    I tried contacting him he is not picking the phone.One day he answered and said he will reply back within 30 minutes and but did not reply. This is the worst attitude and bad response.He message me to cal Arun (9840987011).I made cal to him but he also did the same thing (I was Calling him frm 11th NOV). But he is a nice fellow one day(13th NOV) rarely picked my cal and asked about the problem. He promised me that he will finish with in two days.After three days again i cal him and ask the reason . He told they have no DSL ports available it will be done in a day . Daily Ten times used to cal them they never reply me properly. They are not Picking their phones. Before Collecting Money Umar used to cal me thrice a day, Now i m calling him for many times, But he is not picking my cal.If i ask to refund my money they r telling that it will come after 20 days. I never expect this from airtel.

  27. AIrtel is the worst broadband service provider in India
    It is developed from an ass*** s***…mmm Mittal
    It is worthless, incompetent, dishonest & awful brand
    It only plays number game, & not quality services
    It is simply a waste of time, & want to loot ur hardly earned money.

    So avoid Airtel & take other connections.

    All the best.

  28. sir/madam,
    from last three months i am in regular touch with the coustmer care for request the canclle the false internet connection which is shown on the records on my landline no 011-42375860 but to my surprise all the executive on phone are making stupid request and giving the request no such as 112200672 dt 13/12/2009.
    this is the final request to airtel that pl get my site at c-18 mahendu encavle delhi 110009 were the connection is installed inspeacted what weather the internet connection has ever been installed if not pl reemaberac the internet bill taken by airtel and also the internet connection in your records be cancelled with immdeate effact as i am not going to pay any futher bill entile the is final.satish

  29. I am really frustrated because of airtel ,,there are bunch of big frauds and cheats in the airtel…One represenatative collected the cash of Rs1000 from me,promising the broadband connection and after he never turned up…When I tried calling him ,he will bluff that he has arranged for the launch of broadband connection .when I called cust care ,they said they dont give service to that area ,so I asked for the refund of my money,Even for that they dont respond.God only knows when they will refund my money…

    BUT NEVER TRUST AIRTEL FOR GOD’S SAKE

    Very Worst Service….

  30. I am really frustrated because of airtel, there are bunch of big frauds and cheats in the airtel…One represenatative collected the cash of Rs1000 from me,promising the broadband connection and after he never turned up…When I tried calling him ,he will bluff that he has arranged for the launch of broadband connection .when I called cust care ,they said they dont give service to that area ,so I asked for the refund of my money,Even for that they dont respond.God only knows when they will refund my money…

    BUT NEVER TRUST AIRTEL FOR GOD’S SAKE

    Very Worst Service….

  31. I cancelled my Airtel unlimited plan A/C 14186527 ph 4296807 & returned modem beetal 110BX & telephone instrument DF5100 on 26/06/2009 ( ref 144639. I have paid all my bills & RS 592/-( ref no 2955727) with conversation with MANISH on 20/11/2009,still i am getting bills from. Howcome the account is still active & the bill is generated.This is really pathetic situation.
    i don wanna activate this connection for future
    NEVER TRUST AIRTEL FOR GOD’S SAKE.

  32. SIR,MADAM, I ‘M SORRY TO SAY THAT PEOPLE OF AIRTEL NOT WORKING PROPERLY..FROM LAST SIX MONTH I’M RECEIVING CALLS FROM ADITYA PH 4161754..FOR NEW BROADBAND CONNECTION BUT TILL DATE NO CONNECTION WAS GIVEN …PLS ANYONE THERE WHO WILL TAKE CARE OF ALL THIS…

  33. My Name is Ajeet Singh. I have applied for Airtel Broadband connection in Hyderabad Madhapur Area.My problem logging Id (call ID -30077228).Two Airltel Sales guy one Named as Kumar and another person’s name I do not know came to collect my papers and cheque and on Saturday 27th Feb. 2010.At that time both told me that they will install the connection on Sunday next day. I thought that is very good. In the evening, I have cancelled my earlier reliance Netconnect connection and another reliance phone number. Sunday. in the morning, I got the call from Airtel to confirm my address and other details, and I was told that it will get completed in the afternoon. I was at home waiting for the Airtel team nobody came. In the evening when, I called I was told that it will be installed on the next day i.e. Monday i.e. on HOLI. But nobody turned up when I called up Airtel broadband office, I was told it takes 4 days to install. They told me that it will install by Wednesday but nothing happened. When called up again airtel and after repeatedly asking they give my problem logging Id (call ID -30077228) and told me that It will get resolved by Thursday i.e 4th March 2010. However when today (Friday 5th March 2010) when I called up them, after taking my call ID they are not responding. I am fade with this Airtel Broadband treatment, I want my money back. However I have not faced any problem from Airtel for my Airtel Mobile and Airtel DTH connection so far. But this oneis horrible experience.

  34. pritam devakar on March 6th, 2010 at 9:18 am

    the same problem with me the airtel assistant not answering wich shown in this video

  35. nishant loomba on March 6th, 2010 at 4:08 pm

    Airtel Broadband not working

    I am being harrassed by Bharti Airtel Telecom as my connection is not working from a week. I have complained for several no. of times to the call centre, local office, employees but to no avail which has led to my monetry loss as i am daily online trader, Also they have changed the address of the connection on their own. Some of the request numbers given by their executives are 30087536,30134030,29976098,124735176,124789665. Also now they say that your internet id has been terminated and are unable to give any valid reason for that.

  36. I am being harrassed by Bharti Airtel Telecom . Three month plan have given by an executive I have paid Rs2400/- and within a month the connection got cancelled.I have tried the customercare several times names like Jaya and Raju attened my calls.I have give up.One and half month I am not using the airtel connection last week they have send a advocate notice.And I directly went to the Guidy,Chennai office the executive suresh kumar threaden me and I have paid Rs1000 for the last dealing.
    I have lost hard earning money rs3500 for the Airtel

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