Airtel Does it Again
My worst experience with Airtel yet. I registered for a new phone / broadband connection on the 30th of March and was told that the new connection would be up in 4-5 days max. I double checked with the engineer who had come to do the paperwork if there were enough lines available for the area and he assured me that everything was checked before he came and that i would not have a problem… today after 10 whole days also no phone line. I called the engineer and asked him the reason, he told there is some ‘Technical’ issue. I asked him “what is the technical issue”? and he told me that there were no box space available, even though there is a line running there. So instead of taking some pain and getting an extra box fixed, they simply refused to provide me connection. Keep in mind that they have already taken the cheques from me and wasted 10 days of my time. If it was up to Airtel, these guys would have take at least a few weeks before they themselves would tell me the problem.
Also a piece of advice for people who are booking a phone line. If you want to get a Beetle cordless phone, the engineer would discourage you from taking it, saying that there is a problem with the phone. I have checked with a number of people who have the same cordless phone on Airtel and there is nothing wrong with it. I can’t figure out why they would not want to sell the phone, unless they are selling it in grey elsewhere, keep in mind that the cordless is value for money and is available for much less direct from Airtel then on the market.
This trauma has made me switch from Airtel to MTNL.
Watch this video i made when i was calling Airtel to report a internet problem, on a separate issue a few weeks back