Comments on: Airtel Broadband Customer Care

By: Monika

Monika — Mon, 19 Apr 2010 12:20:18 +0000

I am jz planning to get one internet connection for home use….after reading all dis I am really scared to go for Airtel…really its a shame for airtel if its all true…

By: Puneet Sehgal

Puneet Sehgal — Sat, 10 Apr 2010 06:23:16 +0000

I chose to have AIRTEL Boradband connection just because that I had a very wrong perception that in times of trouble I would get a prompt respose from them. My broadband in my office is not working for last 5 days and I got a standard response every time that this problem will be resolved within a day but it still persists and I have suffered heavy loses as my all employees in every department is siting ideal and has nothing to do without an Internet connection ……I must say that your services are very poor and my advice to others that think a minimum of 100 times before you chose AIRTEL as a service provider for You….. Shame on you AIRTEL

By: Fiyaz

Fiyaz — Thu, 08 Apr 2010 07:34:18 +0000

Ya.. u guys al r correct.. airtel persons are great frauds in the world. They collected 1000 rs from me by begging that they wud giv connection within 3 days, but it has been 2 weeks, still they r not giving any proper responses. Wen i try to call the executive, that idiotic fellow wont pickup the phone at all. if he pickups, he just tel one or two word and then cut the phone. i dont know wat hell is going around that people. Best way is to beat them in public, so that other people wont get cheated like me or others.

By: Amit Nanda

Amit Nanda — Tue, 06 Apr 2010 07:12:13 +0000

I have registered for Airtel Broadband 899 plan. They collected the money and assured that they will give the connection very next day..but many days have been passed away…when I try to contact them (Rahul – Airtel Representative ),they didn’t attend the call and if they attend ,they are not responding well..I am very much disappointed with Airtel.

I am using TATA Indicom from last 3 years, I never get these type of problem. I am very much happy with TATA Indicom……Request you to please return my Money and my documents.

This is ridicules…………

We don’t want to take airtel connection any more…….I want my money back…..

By: Gopinath.R

Gopinath.R — Sat, 03 Apr 2010 18:49:27 +0000

m….Good Airtel doing very good service. And i sent a request asking me a plan as Combo 499 – 1mbps unlimited speed to airtle. But they replied as not eligible to get Madurai people. Only some people can get …as thirupur , coimbatore and so on. How they are providing good service to people? Who one can taking action against airtel?

By: R.Johnson uthayakumar

R.Johnson uthayakumar — Sun, 28 Mar 2010 12:26:37 +0000

The broadband connection was given last week and the person who came to dig a connection from nearby place did not fill the pits after the connection was given hence we are having a quaral daily with our neibours hence the airtel people are so lathargic in doing the work

By: kumar . p

kumar . p — Fri, 26 Mar 2010 10:39:32 +0000

airtell conection is worst i am waiting for long time the airtell executives are begging to get conection after getting cheq from me they are not responding properly and speaking illigely and irrespective manner dear public dont recomend any one for airtell now only i able to know how airtell is earning they r cheating public

By: Apoorv Babbar

Apoorv Babbar — Wed, 17 Mar 2010 17:06:24 +0000

Dear Sir,
I applied for the airtel broadband 1699 freedom plan in january 2nd week…Your executive came and collected the 1000(in cash) rupees for landline and security charges, But after a day or two he called up and said they wouldnt be able to provide services because of some problem but they would refund the money by cheque within 3 working days even though those 3 dayxs havent passed still, its been 2 months, when i call them they tell some story about making a call to me in 15 minutes that too doesnt come….. If you cant provide your services then you must do the needful atleast… please take necessary action as i want this issue to be amicably solved

By: Aditya

Aditya — Wed, 17 Mar 2010 14:35:49 +0000

Hi This is Vinod Gupta and i have 1 airtel connection with broadband service and i am very unhappy with the service due to many reasons . Lemme explain you about that prob
1) I called in the month of feb 2010 and i was using 499 unlimited internet with 100 free calls and unfortunately my computer crashed so i called for cancelling the service , than they gave me 1 option , they (airtel) said that there is no need for cancelling the service , they said that right now i can downgrade my service plan to 499 limited internet with 450 free calls and when i would fix the my prob with computer than i can call us again and can go to the same plan. Than i said O.K fine..

2) Than i called on 7 or 8th of march 2010 after resolving the problem with my computer and i told airtel that i want to go to my same plan 499 unlimited internet with 100 calls and they told me that there is no such plan available..
They said that i cant go back to my previous plan
than i told them that i want to cancel my service
they transferred my call to cancellation department
i told the same ting to them , than they told me that there is 1 plan available which is 499 unlimited internet with no calls , than i said i want to cancel my service , than they offered me 649 plan with unlimited internet and 100 free calls with 20% discount
than i said O.K, lets do that. But you cant even imagine they changed my plan to 499 unlimited internet with no free calls automatically, i don’t know how they can do that but they did that , than i called again and i told the same thing to the customer care and since than i am calling everyday and they are just raising the request everyday again and again and they are telling me that they cant transfer the call to supervisor or manager or cancellation department and everyday they are telling me that we would call you with 1 business day , within 2 business days but its been more than 10 days that i waited for any response but i didn’t get any response and now i am still on call with airtel and i am on hold since last 20 mins and they are not receiving my call. I don’t know what they want me to do . I am gonna take legal action against airtel .

Thanx

Vinod Kumar Gupta

9582290959

By: bichitra nanda

bichitra nanda — Sat, 13 Mar 2010 06:19:30 +0000

i am a custoer of airtel broadbad, but since 3 days i am facing so maney problems due to slow speed and service unavailable instead of my 512 mb speed. todays morning i am calling your delhi airtel executives but they are not giving any proper response. all are are telling i will call you after check the running status.

thats all.
i always airtel broad band connection, perhalps its wrong

so i request you please consider my problems & try to solve

my air tel broad band tel no- 45696277 my tele- 9313227351 & address is wz-470, basai dara pur, ramesh nagar, new delhi-15.

bichitra

By: Abhishek

Abhishek — Fri, 12 Mar 2010 06:07:59 +0000

Hi,
I am existing Airtel broadband user and had requested for a wifi connection on 9th of March with request no. 30402948. I had been told that it will take maximum of two days of time to install this connection. After three days when I had not received any communication from Airtel, I again called customer care and asked for status Ms. Maria (customer care executive) told me that I called to some Mr. Mohsin (customer care executive) on 11th March at 1:30 and told him to cancel the request (which I never did). I was surprised that my request had been canceled without informing me and Airtel customer care executive telling me that I am lying. I tried to talk to some senior official of Airtel customer care and Mr. Deepak picked the phone who also told me the same status and generated new request.
I was under impression that Airtel would provide good services to its customer but after seeing above matter, I have to change my mindset and if I get same service from Airtel, I have to change my service provider. Hope Airtel would improve its services, provide training to their employee. Being a Businessman I know importance of customer satisfaction but do not know about Airtel.

By: Rajesh

Rajesh — Wed, 10 Mar 2010 05:36:19 +0000

I am being harrassed by Bharti Airtel Telecom . Three month plan have given by an executive I have paid Rs2400/- and within a month the connection got cancelled.I have tried the customercare several times names like Jaya and Raju attened my calls.I have give up.One and half month I am not using the airtel connection last week they have send a advocate notice.And I directly went to the Guidy,Chennai office the executive suresh kumar threaden me and I have paid Rs1000 for the last dealing.
I have lost hard earning money rs3500 for the Airtel

By: nishant loomba

nishant loomba — Sat, 06 Mar 2010 10:38:42 +0000

Airtel Broadband not working

I am being harrassed by Bharti Airtel Telecom as my connection is not working from a week. I have complained for several no. of times to the call centre, local office, employees but to no avail which has led to my monetry loss as i am daily online trader, Also they have changed the address of the connection on their own. Some of the request numbers given by their executives are 30087536,30134030,29976098,124735176,124789665. Also now they say that your internet id has been terminated and are unable to give any valid reason for that.

By: pritam devakar

pritam devakar — Sat, 06 Mar 2010 03:48:42 +0000

the same problem with me the airtel assistant not answering wich shown in this video

By: Ajeet Singh

Ajeet Singh — Fri, 05 Mar 2010 11:06:28 +0000

My Name is Ajeet Singh. I have applied for Airtel Broadband connection in Hyderabad Madhapur Area.My problem logging Id (call ID -30077228).Two Airltel Sales guy one Named as Kumar and another person’s name I do not know came to collect my papers and cheque and on Saturday 27th Feb. 2010.At that time both told me that they will install the connection on Sunday next day. I thought that is very good. In the evening, I have cancelled my earlier reliance Netconnect connection and another reliance phone number. Sunday. in the morning, I got the call from Airtel to confirm my address and other details, and I was told that it will get completed in the afternoon. I was at home waiting for the Airtel team nobody came. In the evening when, I called I was told that it will be installed on the next day i.e. Monday i.e. on HOLI. But nobody turned up when I called up Airtel broadband office, I was told it takes 4 days to install. They told me that it will install by Wednesday but nothing happened. When called up again airtel and after repeatedly asking they give my problem logging Id (call ID -30077228) and told me that It will get resolved by Thursday i.e 4th March 2010. However when today (Friday 5th March 2010) when I called up them, after taking my call ID they are not responding. I am fade with this Airtel Broadband treatment, I want my money back. However I have not faced any problem from Airtel for my Airtel Mobile and Airtel DTH connection so far. But this oneis horrible experience.

By: reena

reena — Fri, 05 Mar 2010 08:32:30 +0000

SIR,MADAM, I ‘M SORRY TO SAY THAT PEOPLE OF AIRTEL NOT WORKING PROPERLY..FROM LAST SIX MONTH I’M RECEIVING CALLS FROM ADITYA PH 4161754..FOR NEW BROADBAND CONNECTION BUT TILL DATE NO CONNECTION WAS GIVEN …PLS ANYONE THERE WHO WILL TAKE CARE OF ALL THIS…

By: Anita sharma

Anita sharma — Wed, 03 Feb 2010 07:49:00 +0000

I cancelled my Airtel unlimited plan A/C 14186527 ph 4296807 & returned modem beetal 110BX & telephone instrument DF5100 on 26/06/2009 ( ref 144639. I have paid all my bills & RS 592/-( ref no 2955727) with conversation with MANISH on 20/11/2009,still i am getting bills from. Howcome the account is still active & the bill is generated.This is really pathetic situation.
i don wanna activate this connection for future
NEVER TRUST AIRTEL FOR GOD’S SAKE.

By: zareena

zareena — Mon, 01 Feb 2010 05:28:25 +0000

I am really frustrated because of airtel, there are bunch of big frauds and cheats in the airtel…One represenatative collected the cash of Rs1000 from me,promising the broadband connection and after he never turned up…When I tried calling him ,he will bluff that he has arranged for the launch of broadband connection .when I called cust care ,they said they dont give service to that area ,so I asked for the refund of my money,Even for that they dont respond.God only knows when they will refund my money…

BUT NEVER TRUST AIRTEL FOR GOD’S SAKE

Very Worst Service….

By: S.Yuvaraj

S.Yuvaraj — Fri, 22 Jan 2010 16:24:54 +0000

I am really frustrated because of airtel ,,there are bunch of big frauds and cheats in the airtel…One represenatative collected the cash of Rs1000 from me,promising the broadband connection and after he never turned up…When I tried calling him ,he will bluff that he has arranged for the launch of broadband connection .when I called cust care ,they said they dont give service to that area ,so I asked for the refund of my money,Even for that they dont respond.God only knows when they will refund my money…

BUT NEVER TRUST AIRTEL FOR GOD’S SAKE

Very Worst Service….

By: satish gupta

satish gupta — Tue, 29 Dec 2009 04:11:15 +0000

sir/madam,
from last three months i am in regular touch with the coustmer care for request the canclle the false internet connection which is shown on the records on my landline no 011-42375860 but to my surprise all the executive on phone are making stupid request and giving the request no such as 112200672 dt 13/12/2009.
this is the final request to airtel that pl get my site at c-18 mahendu encavle delhi 110009 were the connection is installed inspeacted what weather the internet connection has ever been installed if not pl reemaberac the internet bill taken by airtel and also the internet connection in your records be cancelled with immdeate effact as i am not going to pay any futher bill entile the is final.satish